I think everyone who answers the phone (or at least someone is always available during all open hours) can explain how to access NCLIVE at home. On the phone and in person.
If the person is blocked someone needs to be able to look at the patron record and explain why. Again this is something that needs to be answered right a way if we are open.
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This is especially true when patrons call and want you walk them through step by step. It would be nice to have refresher "courses" or "meeting" every three or six months.
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